Shipping Policy
Last Updated: [12/14/2024]
This policy applies to all orders placed within the United States. It provides clear and transparent details about our shipping procedures, costs, and timelines. By placing an order with ShadyFashion, you agree to the terms outlined in this policy.
Transit, Handling, Order Cut-Off Time, and Delivery Time
Transit Time: 5 to 7 Business Days (Monday to Friday).
Handling Time: 1 to 3 Business Days (Monday to Friday).
Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time.
Delivery Time: Orders are generally delivered within 6 to 10 Business Days from the time they are placed.
We strive to process and deliver your orders promptly. However, delays may occur due to circumstances beyond our control, such as weather disruptions, carrier issues, or public holidays.
Delivery Terms:
We rely on trusted shipping partners, including FedEx, to ensure reliable and timely delivery. However, the delivery service may vary depending on shipping costs, destination, and specific delivery requests. We reserve the right to select the most suitable shipping platform to meet your needs.
Shipping Costs
We aim to make shipping affordable and straightforward for all our customers:
Flat Shipping Rate (Within the USA): $6.99 USD
Customer Responsibility for Incorrect Orders
If a customer orders the wrong product or provides incorrect details:
The customer is responsible for covering shipping charges to return the incorrect product.
The customer must also pay the shipping costs for resending the correct product (if applicable).
To avoid issues, we strongly encourage customers to double-check all order details before finalizing their purchase.
Incorrect Information Provided by the Customer
Providing accurate and up-to-date information, including the shipping address and contact details, is the customer’s responsibility. ShadyFashion cannot be held liable for delays, delivery failures, or additional costs resulting from inaccurate information.
If incorrect information leads to failed delivery or delays:
Additional fees or processing time may be required to resolve the issue.
Contact us immediately at support@shadyfashion.com to update your details before the order is shipped.
Change of Address
If you need to change your delivery address, please contact us at support@shadyfashion.com immediately before your order is dispatched.
Once an order has been shipped, address changes cannot be made. In such cases:
The customer will bear the cost of re-shipping the product to the correct address.
Order Tracking System
Once your order is shipped, you will receive an email containing the tracking number and a link to track your package. You can also use the Track Your Order page available in the header or footer of our website to monitor the shipment’s progress.
If you experience issues with your tracking information, contact us for prompt assistance.
Wrong Address
If an incorrect address is provided, and the shipment cannot be delivered, the package will be returned to our facility. In such cases:
The customer is responsible for the cost of re-shipping the product to the correct address.
Refunds for undeliverable items will exclude initial shipping costs.
To avoid such issues, ensure that your address is correct during checkout.
Cancellations
Orders can only be canceled before they are dispatched.
If your order has already been shipped, cancellations are not possible.
For shipped orders, refer to our Refund Policy for instructions on returns.
To cancel an order, contact us immediately at support@shadyfashion.com.
Parcels Damaged in Transit
If your parcel arrives damaged, follow these steps:
If visibly damaged upon delivery, reject the parcel and notify the courier immediately.
If the package was delivered in your absence and found damaged, contact us within 48 hours at support@shadyfashion.com with photos of the damage.
We will investigate the issue and provide a resolution, such as a replacement or refund, based on the situation.
Taxes
Any applicable sales taxes are included in the listed product price and shipping fees, where required.
Contact Information
For questions or concerns regarding this Shipping Policy, feel free to reach out to us:
Business Name: Shady Fashion
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (817)Â 436-5328
Business Mail:Â support@shadyfashion.com
Business Address:Â 3610 Littlestone Dr, Arlington Texas 76014, United States
At ShadyFashion, we are dedicated to ensuring a seamless and reliable shopping experience, from checkout to delivery.