Frequently Asked Questions (FAQ)
Welcome to the ShadyFashion FAQ section. Here, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you have additional queries, feel free to contact us at support@shadyfashion.com.
1. What products does ShadyFashion offer?
We specialize in high-quality bags designed to suit your everyday needs. Our collection includes a variety of styles such as shoulder bags, tote bags, crossbody bags, and evening clutches. Each product combines functionality with timeless elegance, ensuring you find the perfect bag for every occasion.
2. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected:
Standard Shipping (Domestic): 5–7 business days.
Processing times are typically 1–3 business days after your order is placed. You’ll receive a tracking number once your order ships, allowing you to monitor its progress.
3. What payment methods do you accept?
We accept the following payment methods:
American Express
Apple Pay
Discover
PayPal
Visa (Credit and Debit)
Mastercard (Credit and Debit)
All payments are securely processed using PCI-compliant gateways to protect your information.
4. Can I cancel my order?
Yes, you can cancel your order anytime before it is dispatched. To cancel your order, contact us at support@shadyfashion.com with your order details. Once your order has been shipped, cancellations are no longer possible. However, you can initiate a return after receiving the item by following our Return Policy.
5. What is your return & refund policy?
We accept returns within 30 days of the delivery date for unused and undamaged items in their original packaging. Personalized or customized bags and items marked as “Final Sale” are not eligible for returns.
Refunds are processed within 10 business days after the returned item passes inspection. For detailed information, refer to our Return & Refund Policy.
6. What if I order the wrong product?
If you accidentally order the wrong product, contact us immediately at support@shadyfashion.com or call +1 (817) 436-5328. If the order hasn’t been shipped, we’ll correct it for you.
If the order has already been dispatched, you can return the incorrect product within 30 days of delivery. The item must be unused, in its original packaging, and meet our Return Policy. Customers are responsible for return shipping costs unless the mistake was made by ShadyFashion.
To expedite the process, you may place a new order for the correct product while we process your return. Refunds for the returned item will be issued once it has passed inspection.
7. What if my order arrives damaged?
If your order arrives damaged, inspect the package immediately. If the damage is visible, reject the delivery and notify the courier. If the damage is discovered after opening the package, contact us within 48 hours at support@shadyfashion.com.
Provide your order number, a description of the damage, and photos of the product and packaging. Depending on the situation, we’ll offer a replacement, refund, or store credit. If required, we’ll provide a prepaid shipping label to return the damaged item.
We’re committed to resolving any issues promptly and ensuring you’re satisfied with your purchase.
8. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment’s status through the courier’s website. If you have any trouble tracking your order, reach out to our support team for assistance.
9. What should I do if I entered the wrong shipping address?
If you realize you’ve entered an incorrect shipping address, contact us immediately at support@shadyfashion.com. If the order has not been dispatched, we’ll update the address for you.
For orders already in transit, we may not be able to change the address. If the package is returned to us, you’ll be responsible for the re-shipping costs.
10. How do I contact customer support?
Our support team is here to assist you with any questions or concerns. Reach out to us via:
Email: support@shadyfashion.com
Phone: +1 (817) 436-5328
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Contact Information
Business Name: Shady Fashion
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (817) 436-5328
Business Mail: support@shadyfashion.com
Business Address: 3610 Littlestone Dr, Arlington Texas 76014, United States
We’re here to assist you with anything you need and are committed to ensuring your experience with ShadyFashion is delightful!